Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything, all the time. Learning how to deal with conflict—rather than avoiding it—is crucial.
When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people. By learning these skills for conflict resolution, you can keep your personal and professional relationships strong and growing.
However, when conflicts arise at workplace, one has to be cautious about the way they are dealt with.
What causes conflict?
Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires. Sometimes these differences appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem. These needs can be a need to feel safe and secure, a need to feel respected and valued, or a need for greater closeness and intimacy.
Steps to Conflict Management
On the other hand, the ability to handle conflict is not really easy. Certain conflict management techniques are to be implemented in order to solve such challenges. Some of the simple techniques for conflict management are explained in the paragraphs below:
#1. Listen carefully, then speak
The first step towards conflict management is to listen carefully, before speaking. Most conflicts remain unsolved because, people do not listen and instead prefer talking away. However, it is advisable that you keep calm and the first thing that you do is listen to what people a saying. This will give you an insight into the exact issue and of course, gradually help you solve the issue.
#2. Get to the root of the problem
Next thing you should try doing is getting into the root cause of the problem. Once you have succeeded in doing that, it will be much easier to resort to conflict management. This draws on the first point of listening carefully and then replying. Once you listen to both the parties, you will be able to form an idea, as to who is right or wrong and this will guide you to the root cause of the problem. Once you have identified the root cause, you will be ounces away from exact conflict management.
#3. Be as impartial as possible
Being impartial is one of the most significant aspect of conflict management. In a leadership position you should be able to balance both the sides and leverage it completely. Listen to both the parties, place your opinion judiciously and wisely, and finally place your opinion.
Understand that conflicts are bound to arise at workplace. This is something that cannot be avoided. However, one has to have the correct wisdom to use the right words and implement the right action, only then conflicts can be solved with ease.